Terms and conditions

Terms and conditions

DOMESTIC MONEY REMITTANCE AgastyaPay is not responsible if you have transferred the money into wrong Beneficiary Account even if by mistake. Agastya holds the responsiblity only at hte time of Amount is deducted from the wallet and money is not credited to Beneficiary account but transaction is shown as Sucessful. At this time please raise the ticket @ Support, or write us at support@agastyapay.com with the complete transaction details from your registered mail ID.

RECHARGE AND BILL PAYMENTS All sales of prepaid recharge on the AgastyaPay Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. AgastyaPay is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the AgastyaPay Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the AgastyaPay Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. AgastyaPay will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to Your semi- closed wallet. You can trigger a request in Your AgastyaPay wallet to transfer the money from Your AgastyaPay wallet back to source. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.

PAN CARD PROCESSING For the PAN Services that are given to you, AgastyaPay.com. will only accept refunds if the service is not provided. In case of or the goods AgastyaPay.com. reserves the right to determine a fair value of the product on return and the same shall be binding on both parties. The refund process will be initiated once we confirmation of the services not provided. Typically refunds are processed in less than 7 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque. For services not provided or incorrectly shipped, please raise ticket under SUPPORT menu in your account or write us @ support@agastyapay.com. All cancellation requests has to be placed within 3 days from the date of order for refund. Once order is fulfilled, cancellations are non-refundable.

BUS TICKET BOOKING Refund policy will be mentioned on your cancellation of the ticket. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. AgastyaPay has no role in governing cancellation charges. Whatever the amount will be shown as REFUNDABLE at the time of cancellation of the ticket, same amount will be credited back to your wallet directly on real time basis. In case of any issues please raise the ticket under REFUND Queries, or write us @ support@agastyapay.com

1. GENERAL

1.1 GENERAL These terms and conditions shall govern the accessing and availing by You the Services as detailed below when You as an end user approach us or our retailers for the same. By accessing and using the Services, you as the End User agree to be bound by these terms and conditions of use, including any additional guidelines and/or future modifications to these terms and conditions ("Terms"). You agree and acknowledge that the access and use of the Services by You is voluntary and of Your own accord, and that the Terms shall be binding on you, for access and use of the Services, in India ("Territory"). Your access and use of the Services shall be subject to the applicable laws, rules and regulations in force in the Territory, and as may be amended from time to time ("Applicable Laws") Your act of accessing and using the Services, shall be deemed to be Your absolute agreement to these Terms and Privacy Policy (defined below) of Agastya-Pay . ("AgastyaPay") as prescribed from time to time.

2. SERVICES

2.1 Services herein shall mean the payment services availed by You as an end user ("You/End User") through Agastya-Pay ( Wallet) which is a semi-closed prepaid instrument, operated under the authorisation granted by RBI under Payment and Settlement System Act 2007, and shall be linked to Your registered mobile number after Your registration on Wallet. The payment services shall include money transfer services. For the purpose of availing the Services, You will be required to register Yourself upon providing certain information. Upon verification and successful registration, Your user account ("User Account") will get created in the form of a mobile wallet through which You will be able to avail the Services.

3. PRIVACY POLICY & DATA PROTECTION

Any personal information You supply to Agastya-Pay when using the Services will be used by Agastya-Pay in accordance with its privacy policy ("Privacy Policy") as available in the Website.

4. PROPRIETARY RIGHTS AND LICENCE

4.1 All trademarks, copyright, database rights and other intellectual property rights of any nature in the Website and Services, any name, mark or logo related to Agastya-Pay and/or the Services are owned either directly by Agastya-Pay or Agastya-Pay’s licensors. You should not adapt or use otherwise any name, mark or logo that is identical, or confusingly similar to any of these marks and logos. You agree and acknowledge that the access and use of the Services and Website shall not be construed to confer on You any rights of any nature including rights in any form of intellectual property contained in the Services and/or Website or related to Agastya-Pay. If in the course of accessing and using the Services and Website, You even unintentionally infringe the rights including rights in any form of intellectual property of Agastya-Pay or Agastya-Pay’s licensors in the Services, You shall immediately cease and desist any such use.
4.2. You agree and confirm that You shall not at any time reveal or make public any and all proprietary and/or confidential information relating to Agastya-Pay, its business, the Services, that You may gain access to during the course of accessing and using the Services. Except as expressly authorized by Agastya-Pay, You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the content comprised in the Website or Services, in whole or in part. You agree and confirm that You shall not at any time reveal or make public any and all proprietary and/or confidential information relating to Agastya-Pay, its business, the Services, that You may gain access to during the course of accessing and using the Services. Except as expressly authorized by Agastya-Pay, You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the content comprised in the Website or Services, in whole or in part.

5. CONDITIONS OF USE

5.1 The Website and the Services are not available to persons under the age of 18 or to anyone previously suspended or removed from the Services by Agastya-Pay. By accepting these Terms and/or by using the Website/Services, You represent that You are at least of the age of 18 years.
5.2. The Website and the Services here under are currently made available to You for Your personal and non-commercial use. Agastya-Pay reserves the right to amend or withdraw the Website and the Services, provided to You in accordance with these Terms, at any time and for any reason.
5.3. You acknowledge that the terms of agreement with Your respective telecom or internet service provider will continue to apply when using the Services. As a result, You may be charged by the respective telecom or internet service provider for access to network connection services for the duration of the connection while accessing the Website and the Services or any such third party charges as may arise. You accept responsibility for any such charges that arise, and shall not claim the same from Agastya-Pay or dispute the same.
5.4. If you are not the bill payer for the internet services provided by the telecom operator/internet service provider being used to access the Services, You will be assumed to have received permission from the bill payer for using the Services.
5.5. You are solely responsible for your use of the Services. Agastya-Pay does not create, monitor, examine or inspect the content delivered to You through the Services, if any. Such content may include links to third-party websites and content. The linked content is not under Agastya-Pay’s control and Agastya-Pay is not responsible whatsoever for the content of any such linked content. The content does not represent or reflect any advice, views, opinions or beliefs of Agastya-Pay.
5.6. You must only use the Services and anything available via the Services for lawful purposes (complying with all Applicable Laws), in a responsible manner, and not in a way that might damage Agastya-Pay’s name or reputation or that of any of Agastya-Pay’s affiliates or service providers. You agree and acknowledge that the use of the information delivered to You through the Services is Your sole responsibility and that Agastya-Pay shall not at any time be held responsible for any unlawful usage of the information secured through the Services, by You.
5.7. You may find advertising or other content delivered with the use of Services that link to the sites and mobile applications and services of Agastya-Pay’s partners, advertisers, sponsors, licensors and other third parties and service providers. Agastya-Pay does not control the content, advertisement or links that appear through the Services and are not responsible for the practices employed by those websites and mobile applications linked to or from the Services. In addition, these sites and mobile applications or services, including their content and links, may be constantly changing. These sites and mobile applications and services may have their own terms of use and customer service policies. Browsing and interaction on any other website, advertisements and mobile applications which have a link in the Services, is subject to that website’s, advertisements and mobile applications own terms and policies. You may find campaigns and offers organized by Agastya-Pay (on its own or along with Agastya-Pay’s partners, Suppliers, advertisers, sponsors, licensors and other third parties and service providers), from time to time which may be made available to You in the course of Your access and use of Services. If You choose to participate in such campaigns and offers, You agree that Your participation shall be voluntary and at Your sole discretion. Further, You should read and understand fully the contents of such campaigns and offers and should be in agreement with them before Your participation. These campaigns and offers may have their own terms of use and customer service policies available on their respective websites and You agree to such terms of use and policies before You participate in any of them. Agastya-Pay shall not be liable for any costs, liabilities, expenses and damages to You or any third parties arising out of and in course of Your participation in such campaigns and offers and Your availing the benefits therefrom.
5.8. You will not, nor allow third parties on Your behalf to (i) make and distribute copies of the Website (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Website; or (iii) create derivative works of the Website of any kind whatsoever.
5.9. You shall not host, display, upload, modify, publish, transmit, update or share any information that: (a) belongs to another person and to which You do not have any right to; (b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; (c) harm minors in any way; (d) infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items; (e) violates any law for the time being in force; (f) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; (g) impersonate another person; (h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; (i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation. (j) . shall not be false, inaccurate or misleading;

6. CONDITIONS OF USE SPECIFIC TO THE SERVICES

6.1 You agree and acknowledge the following: i) You are solely responsible for entering the correct information (name, phone number, email address, home address, Date of Birth, Gender etc.); ii) Agastya-Pay is not responsible for faulty internet connection or electricity failure or any other problem on Your side while availing the Services; iii) Agastya-Pay shall not in any way be liable for any delay, disruption or defects in the online payment facility provided by any financial institution/bank/payment gateway service provider. You acknowledge that You assume all the risks involved in using the online payment facility provided by the financial institution/bank/payment gateway service providers and Agastya-Pay shall not be in any way liable for any damage, loss, expense, liability or detriment caused (directly or indirectly) by a defect in said online payment facility. iv) PPI account cash loading limit will be Rs.50000 per month. v) Your PPI Account is reloadable in nature and amount outstanding shall not exceed Rs 1 lac (1,00,000/-) at any point of time. vi) Agastya-Pay provides you the necessary option to set your own limit of fund transfer. vii) Fund transfer limit for beneficiary shall not exceed Rs 1 lac per month per beneficiary. a) Your User Account shall be valid for a period of twelve months from the date of creation of the User Account, or from the date of last transaction made by You while availing the Services through the User Account, whichever is later. After the expiry of said validity period, Your User Account shall get expired and You will be intimated accordingly. In case you approach the Company for refund of such outstanding amount at any time after the date of expiry of PPI, then such amount shall be paid to you in your bank account post verification by company. You can contact our customer care for the same at care@agastyapay.com The customer can also call the Company’s customer care number 0120-3986786, 0120-5077786 between 7:00 AM and 11:00 PM, on all days. However,Agastya-Pay reserves the right to forfeit the outstanding balances lying in Your User Account at the expiry of three years from the day on expiry of your account. However, before expiry of validity period, You shall be cautioned at reasonable intervals during the 45 days period prior to the expiry of said PPI account, by SMS or e-mail. After expiry of each validity period, the rules governing the extension of validity period and forfeiture shall be the same as mentioned above. viii) You can approach to Agastya-Pay to close your account and withdraw the amount lying in your user account. You need to raise a request to Agastya-Pay to transfer the amount in your bank account. Agastya-Pay shall verify the authenticity of the customer and amount shall be paid directly in the bank account. Post withdrawal of amount Agastya-Pay shall close the account. ix) Your correspondence or related activities with third parties, including payment transactions under the Services are solely between You and that third party. You agree that Agastya-Pay will not be responsible or liable for any loss or damage of any sort incurred as the result of any of Your transactions with third parties. x) Fee-based Services require You to pay a charge or fee, as described in the specific conditions included where those Services are offered: A. You agree to pay all fees and charges which are specified for availing any fee based Services. Unless otherwise noted, all currency references are in Indian Rupees. B. Agastya-Pay may, upon notice if required by applicable laws, at any time change the amount of, or the basis for determining, any fee or charge, or institute new fees or charges. C. All taxes, levies, cesses or statutory claim for the charge or fee paid to Agastya-Pay shall be borne and paid by you, whether past, present or future, including penalties or claims of any nature whatsoever. D. The cost of connectivity including but not limited to voice calls, GPRS activation charges, internet charges and charges for sending/receiving SMS from designated numbers will be borne by You as per the charges specified by Your respective service providers. xi) Refund of amount loaded/reloaded in User Account, as the case may be, will be done in accordance with regulatory framework prevailing and as amended from time to time. xii) Agastya-Pay shall not be liable/ responsible for any defect in the product/merchandise/goods/services purchased/availed from third parties through Wallet. xiii) Agastya-Pay is not responsible in any manner whatsoever for non-provisioning of the Services due to GPRS/EDGE/3G failure/internet connectivity failure/download error. xiv) You understand and agree that password and other information with respect to your User Account are confidential information. xv) You agree to immediately change the password on receipt and to continue changing the password periodically (recommended every 15 days). xvi) You agree that Agastya-Pay shall not be responsible if you share your password and other confidential information about Your User Account with any person or fail to abide by the advice given in these Terms about changing password periodically. xvii) You understand and agree that Your User Account is linked to your registered mobile number. xviii) Agastya-Pay will not be held liable for unauthorized use of User Account on account of loss/theft/misplacement of Mobile number and/or SIM, unless You have informed Agastya-Pay customer care about such loss/theft/misplacement and have blocked User Account temporarily till You reactivate the same using a new SIM with same mobile number. It must be noted that You shall continue to be held liable for any unauthorized use of your User Account till You inform Agastya-Pay customer care about such loss/theft/misplacement and Your request for blocking your User Account is executed. xix) You agree and acknowledge that Agastya-Pay shall not be responsible for any use/misuse of User Account in any manner whatsoever. xx) Agastya-Pay may amend the procedure and process of creation and operation of User Account in compliance with any laws or direction/order of any government/ statutory/regulatory authority and/or court, with or without intimation to the User. xxi) As of now Agastya-Pay is providing Services in the Territory only, therefore only individuals of 18 years or older and residing in India may enroll for the Services. Agastya-Pay reserves the right to prevent access to the Website and the Services there under from mobile number or IP addresses outside of India. xxii) You agree and undertake that You shall not use or create fake ID or provide any fake/false profile information for availing the Services through the Website. xxiii) You agree to promptly notify Agastya-Pay of any change in Your mobile number or email address or any other details in Your personal profile by sending an e-mail to care@agastyapay.com or support@agastyapay.com xxiv) Agastya-Pay will not be liable to pay any compensation if any error occurs due to any technical or manual fault at the end of the web server holder. xxv) You are solely responsible for Your device and the internet services that connect Your said device to the Website. xxvi) You agree and confirm that You shall not be entitled to opt out of receiving transactional messages pertaining to the Services. xxvii) You agree and confirm to provide Agastya-Pay any and every detail Agastya-Pay requires to obtain from You, including such other personal or proprietary information relating to any of Your acts or omissions or violations of other persons who may be a party with You, on suspicion or otherwise in relation to the use of Website. xxviii) Agastya-Pay has defined PPI transaction charges as minimum Rs. 10, Maximum upto 0.80% or Rs. 200 (per Rs 25,000 transaction) whichever is lower. If any of its authorized agent is collecting more than that, You can call the Company's customer care numbers 0120-3986786, 0120-5077786 between 7:00 AM and 11:00 PM, on all days or write at care@agastyapay.com or write to our grievance officer.

7. Collection of End User Information

7.1 You agree and acknowledge that Agastya-Pay may collect IP address and Website usage information from You . Agastya-Pay may use the above information, inter alia to maintain, operate, provide and enhance our Website and Services; and to comply with legal requirements or process, or where necessary to prevent or investigate fraud, to protect the safety of an individual. Agastya-Pay may share Your personally identifiable information with suppliers, subcontractors, vendors and other businesses that we employ to perform functions on our behalf. For example, Agastya-Pay may employ third parties to send email campaigns or provide marketing assistance, or provide customer service. These entities have access to Your information only for the purposes of performing the functions for which we have engaged them. If such entities have access to Your personally identifiable information, their agreements with us require them to keep Your information confidential.

8. AVAILABILITY

8.1. Agastya-Pay will use reasonable efforts to make the Services available at all times. However You acknowledge the Services are provided over networks of internet service providers and dependent on them , so the quality and availability of the Services may be affected by factors outside of Agastya-Pay’s reasonable control. In the event the Services are unavailable to You for any factors not attributable to Agastya-Pay and due to any reasons attributable to any third party service provider, Agastya-Pay shall not be responsible for the same in any event whatsoever.
8.2. You hereby agree and confirm that Agastya-Pay shall not be held liable for any unavailability or non-functionality of the Website or Services due to war, industrial action, flood, or act of God. You further agree and confirm that Agastya-Pay shall not be responsible for any disruption in the functionality of the Services and/or any unavailability in the Services, arising due to the internet service provider and/or any other third party, and/or any intermediary who may deliver the Services to You and that You shall not hold Agastya-Pay liable for any of the same.

9. SYSTEM REQUIREMENTS

9.1. In order to access and use the Services, You are required to have a mobile, computer or laptop or any compatible device with internet connectivity. 9.2. It is Your responsibility to ensure Your device meets all the necessary technical specifications to enable You to access and use the Services.

10. TERMINATION

10.1 Notwithstanding any remedies that may be available under any Applicable Law, Agastya-Pay may temporarily or permanently deny, limit, suspend, or terminate the Services provided to You, if Agastya-Pay believes that: (a) You have abused Your rights to use the Services; or (b) You are in breach of this Terms or Privacy Policy; or, (c) You have performed any act or omission that violates any Applicable Law, rules, or regulations; or, (d) You have performed any act or omission which is harmful or likely to be harmful to Agastya-Pay, or any other third party, including other users or suppliers of Agastya-Pay or the service providers; or, (e) You made use of the Services to perform an illegal act, or for the purpose of enabling, facilitating, assisting or inducing the performance of such an act; or, (f) You made any confidential and/or proprietary information pertaining to the Agastya-Pay and/or the Services public without the prior written consent of Agastya-Pay. You agree that notwithstanding the termination, Agastya-Pay will continue to be entitled to use the information supplied by You or collected from You during the use and access of the Services by You.

11. LIMITATION OF LIABILITY

Agastya-pay, including its officers, directors, shareholders, employees, sub-contractors, agents, parent companies, sister companies, subsidiaries and other affiliates will not be liable, to the maximum extent permitted by the applicable law, for any direct, indirect, incidental, or consequential damage, or any other damage and loss (including loss of profit, loss of data and work stoppage), costs, expenses and payments, regardless of the alleged liability or form of action, whether in contract, tort or otherwise, including negligence, intellectual property infringement, product liability and strict liability, that may result from, or in connection with the use or the inability to access and use the website or the services, or from any failure, error, or downtime in the function of the services, or from any fault or error made by agastya-pay's staff, or from your reliance on content delivered through the services, or from any communication with agastya-pay or from any denial or cancellation of request for information through the services, or from retention, deletion, disclosure or any other use or loss of content through the services, regardless of whether agastya-pay has been advised of the possibility of such damages.

11.1 LIMITED LIABILITY OF A PPI CUSTOMER

1) Zero liability of a PPI Holder In case contributory fraud/ negligence/ deficiency on the part of the PPI Issuer (irrespective of whether or not the transaction is reported by the PPI Holder). Third party breach where the deficiency lies neither with the PPI Issuer nor with the PPI holder but lies elsewhere in the system, and the customer notifies the PPI issuer within three working days of receiving the communication from the PPI issuers regarding the unauthorised transaction. 2) Limited Liability of a PPI Holder In cases where the loss is due to negligence by a PPI Holder, such as where he has shared the payment/login credentials, the customer will bear the entire loss until he reports the unauthorised transaction to the PPI issuer. Any loss occurring after the reporting of the unauthorised transaction shall be borne by the PPI issuer. In cases where the responsibility for the unauthorised electronic banking transaction lies neither with the PPI Issuer nor with the PPI holder, but lies elsewhere in the system and when there is a delay (of four to seven working days after receiving the communication from the PPI Issuer) on the part of the PPI holder in notifying the PPI Issuer of such a transaction, the per transaction liability of the customer shall be limited to the transaction value or the amount of Rs.10000, whichever is lower. Further, if the delay in reporting is beyond seven working days, the customer liability shall be determined as per the PPI Issuer Board approved policy. PPI Holder Liability Time taken to report the fraudulent transaction from the date of receiving the communication PPI Holder liability (₹) Within 3 working days Zero liability Within 4 to 7 working days The transaction value or the amount of Rs.10000, whichever is lower Beyond 7 working days As per company Board approved policy

12. DISCLAIMER OF WARRANTIES

12.1. Except as expressly set forth in this terms, agastya-pay expressly disclaims any other warranty with respect to the use of the website/services or any content or information delivered or sent through the services to you. the services are provided without any express or implied guarantee or assurance of quality, reliability of the information delivered through the services. agastya-pay disclaims all express and implied warranties with regard to the services. agastya-pay does not warrant or guarantee that the use of the services will not cause any damages to your mobile phone, computer/laptop and any other compatible device or to any other services provided to your mobile phone, computer/laptop and any other compatible device or website and content that reside on your mobile phone, computer/laptop and any other compatible device. you agree and acknowledge that the use, and access of the services is entirely, or at the maximum permitted by the applicable law, at your own risk. 12.2. agastya-pay does not warrant or guarantee that the website and services will operate in an uninterrupted, timely, secure, or error-free manner, or that the services will always be available or free from errors or that the services will be immune from unauthorized access. 12.3. agastya-pay does not warrant, guarantee or make any representations that you will find the services suitable for your needs. agastya-pay does not warrant or guarantee that the information you receive to your mobile, computer/laptop and any other compatible devices will be free from technical inaccuracies. 12.4. agastya-pay cannot and does not guarantee that the website and/or services will be free from viruses and/or other code that may have contaminating or destructive elements. it is your responsibility to implement appropriate security safeguards (including anti-virus and other security checks) to satisy your particular requirements as to the safety and reliability of the system. 12.5. agastya-pay will be entitled to use, subject to the privacy policy as defined above, any information supplied by you during the course of accessing and using the services.

13. INDEMNIFICATION

You agree to indemnify and hold Agastya-Pay, the licensors, business partners of Agastya-Pay or the service providers and their respective officers, directors, shareholders, employees, sub-contractors, agents, parent companies, sister companies, subsidiaries and other affiliates, indemnified and harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your use of the Website or Services, any unauthorised use of the Website/Services by You, Your violation of these Terms, or Your violation of any rights including rights in any form of intellectual property of any third party and/or any violation of applicable law by You.

14. AMENDMENTS TO THE TERMS

Agastya-Pay may amend and modify this Terms from time to time, including any and all documents and policies incorporated thereto without any prior notice to You. You agree to be bound by any of the changes made in the Terms, including changes to any and all documents and policies incorporated thereto. Continuing to access and use the Services will indicate Your acceptance of the amended Terms. If You do not agree with any of the amended Terms, then You must avoid any further use and access of the Services. Agastya-Pay advises You to periodically read these Terms, as it may change from time to time.

15. ENTIRE AGREEMENT

The "Terms" including the Privacy Policy constitutes the entire agreement between You and Agastya-Pay and governs Your access and use of the Services, superseding any prior agreements between You and Agastya-Pay with respect to the Website and Services.

16. GOVERNING LAW AND JURISDICTION

16.1. These Terms shall be governed by the laws of India. You and Agastya-Pay agree to submit to the personal and exclusive jurisdiction of the courts of New Delhi. In case of any dispute or other matter arising in reference to the Terms and/or the Services, such dispute or other matter shall be referred to a sole arbitrator appointed by Agastya-Pay and shall be governed by the Arbitration and Conciliation Act, 1996, amended from time to time. The venue for arbitration shall be New Delhi, and shall be conducted in English language. All the costs, charges and expenses in connection to the arbitration shall be solely borne by the End User who raised the dispute.
16.2.Subject to the provisions of clause 17.1 above, the courts having jurisdiction under the provisions of the Arbitration and Conciliation Act, 1996, to determine all the matters which the court is entitled to determine under the Act, including, without limitation, provision of interim reliefs under the provisions of section 9 of the Arbitration and Conciliation Act, 1996, shall exclusively be the courts at New Delhi, India.

17. WAIVER AND SEVERABILITY OF TERMS

The failure of Agastya-Pay to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

18. SURVIVAL

You agree and confirm that the indemnities, confidentiality obligations, limitation of liability, disclaimer of warranties, dispute resolution mechanism, shall survive the efflux of time.

19. RELATIONSHIP

You agree and acknowledge that Your relationship with Agastya-Pay is not a confidential, fiduciary or other special relationship.

20. GRIEVANCE REDRESSAL AND GRIEVANCE OFFICER

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are as under: Grievance Officer: Name: Venu Gopal Email Address: venusreeram@agastyainfo.com ; (with a copy to support@agastyapay.com) Contact telephone number: 080-2848 4575 Timing: 10:00 AM to 5:00PM from Monday to Friday except public holiday In case You have any complaints or grievance, You may either contact or write to the Grievance Officer on the contact details, as above with a copy to notice@agastyapay.com. You can read our Customer Grievance Policy at https://www.Agastyapay.com/customerGrievance If You believe any materials accessible on or from this Website infringe Your copyright, You may request removal of those materials (or access thereto) from this Website by contacting Grievance Officer as specified above and by providing the following information: Identification of the copyrighted work that You believe to be infringed. (Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.) Identification of the material that You believe to be infringing and its location. (Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.) Your name, address, telephone number and (if available) e¬mail address. A statement that You have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent or the law. A statement that the information that You have supplied is accurate, and indicating that under penalty of perjury, You are the copyright owner or are authorized to act on the copyright owner's behalf.

21. Please submit any questions

You have about these Terms and/or Privacy Policy or any problems concerning the Service by email to support@agastyapay.com by telephone on 080-2848-4575 between the hours of 10 am to 5 pm, Monday to Friday, except public holiday or write to us at: Agastya-Pay (AgastyaInfo Data Solutions Pvt. Ltd) ., #146, 3rd Floor Maruthi Complex RR Layout, Nagadevanahalli, Bangalore-560056 India Kind Attention: Govinda Raju AgastyaInfo Data Solutions Pvt. Ltd., is a limited company, registered under the laws of India, having its registered office at #146, 3rd Floor, RR Layout, Nagadevanhalli, Bangalore - 560056, Karnataka India